Refund policy

At Upper Echelon Scents, each product is handcrafted with care, and we want you to love your purchase. Because our items are custom-made and designed for personal use, all sales are final — we do not accept returns or offer refunds.

That said, your satisfaction matters to us. 💛
If your order arrives damaged, defective, or incorrect, please contact us within [3 days] of delivery. We’ll be happy to replace the item or find a solution that ensures you’re taken care of.

Thank you for supporting our small business!