At Upper Echelon Scents, each product is handcrafted with care, and we want you to love your purchase. Because our items are custom-made and designed for personal use, all sales are final — we do not accept returns or offer refunds.

That said, your satisfaction matters to us. 💛
If your order arrives damaged, defective, or incorrect, please contact us within [3 days] of delivery. We’ll be happy to replace the item or find a solution that ensures you’re taken care of.

Thank you for supporting our small business!

1. What type of wax do you use?

Our candles are made with Parasoy, chosen for a cleaner, longer-lasting burn.

2. How long will my candle burn?

Our 3 wick candles normally burn between 20-24 hours.

3. How do I get the most out of my candle?

• Trim the wick to ¼ inch before each burn.
• Let the wax melt across the entire top layer the first time you light it (this prevents tunneling).
• Burn for no more than 4 hours at a time.

4. Are your candles safe?

Yes! We use phthalate-free fragrance oils and lead-free cotton wicks. Always burn on a heat-safe surface and never leave a candle unattended.

5. Can I reuse my candle jar?

Absolutely! Once your candle is finished, clean out the jar with warm soapy water and repurpose it as a planter, pen holder, or storage jar.

6. Do you make custom candles?

Yes! We love creating personalized candles for gifts, weddings, and special occasions. Contact us for custom scent or label options.

1. What are wax melts?

Wax melts are flameless alternatives to candles. They’re small cubes or shapes of scented wax that are gently warmed in a wax warmer to release fragrance.

2. How do I use wax melts?

Place 1–2 cubes (depending on your warmer size) into the dish of your wax warmer. As the wax warms, it will release fragrance into your space.

3. Do wax melts evaporate?

Unlike candles, wax melts don’t evaporate. The scent will eventually fade, but the wax remains. Once the fragrance is gone, simply remove the old wax and replace it with fresh melts.

4. How do I remove used wax?

• While warm: Carefully soak up melted wax with cotton balls or paper towels.
• While cool: Pop the hardened wax out of the dish.

5. How long does the fragrance last?

Wax Melts can last 12-16 hours depending on the scent strength and type of warmer you’re using.

6. Are wax melts safe?

Yes! Since they’re flameless, wax melts are often considered safer than candles. However, always use them in an approved warmer, keep them away from children and pets, and never leave a warmer unattended.

7. What kind of wax do you use?

We use ParaSoy, which provides a long-lasting fragrance throw and is eco-friendly.

8. Can I mix scents?

Absolutely! Wax melts are fun to mix and match. Try combining two different scents to create your own custom fragrance blend.

1. What is a wax warmer?

A wax warmer is a flameless alternative to candles. Instead of a wick, it gently heats wax melts to release fragrance into your space.

2. How do I use a wax warmer?

• Place 1–2 cubes of wax melt in the dish of your warmer.
• Turn it on (electric) or light the tealight underneath (tealight warmer).
• As the wax warms, it releases fragrance into the air.

3. Do wax warmers use light bulbs or tealights?

It depends on the style:

• Electric warmers use a small bulb or heating plate.
• Tealight warmers use an unscented tealight candle.

4. How long does the fragrance last?

Wax Melts usually lasts 12-16 hours, depending on the fragrance and warmer type. When the scent fades, remove the used wax and replace with fresh melts.

5. How do I clean my wax warmer?

• While warm: Carefully wipe out melted wax with cotton balls or paper towels.
• While cool: Pop hardened wax out of the dish.

6. Are wax warmers safe?

Yes! They’re generally safer than candles since there’s no open flame with electric warmers. Always follow manufacturer instructions and keep away from kids, pets, and drafts.

7. Can I mix scents in my warmer?

Definitely! Wax warmers are a fun way to blend fragrances and create your own custom scent combinations.